• Returns and Refunds
  • At WESTTAIL, we accept returns, refunds, and exchanges on a per-item basis so that owners who are concerned about purchasing can use our services with peace of mind.
    Not only when there is a defect in the product,
    "It was a different atmosphere than I expected."
    "It didn't fit the store"
    We also accept returns for customer reasons , subject to certain conditions.
    "Returns = trouble" is not the same as "returns = trouble"
    Please use this as an option to ensure peace of mind in your purchasing .

  • ✅ Cases where returns are possible

    We accept returns in the following cases:

  • 🔹If there is a defect in the product (shipping costs will be borne by our store)

    - If there are any defects that make it difficult to wear, such as large tears, holes, or fatal stains. - If there are obvious oversights, such as missing or damaged buttons.

    → We will accept returns, refunds, or exchanges for the affected products on a per-item basis .

  • 🔹Returns due to customer convenience (Shipping costs borne by the customer)

    ・The product was different from what I imagined. ・The product did not match the atmosphere of the sales floor that I had expected. → Please contact us within 24 hours of receiving the product.

    *Refunds will be made minus shipping and handling fees.

  • ❌ Cases where returns are not possible

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  • Returns will not be accepted in the following cases:
    ■ More than 24 hours have passed. ■ Products that have been worn, processed, or washed. ■ Products that have been returned without prior application.

  • 📝 Return and Refund Process

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  • ① Return application

    Within 24 hours of receiving the product,
    Please send the following information via LINE or email .

    ■ Name of the person who placed the order ■ Order number ■ Reason for return ■ Photo of the defect

    Official Line
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    email address
    info@west-tail.com

  • ② Return method information

    After confirming your application, we will contact you with the return address and instructions .

  • ③ Return the product

    Once you receive the information, please return it within 3 days .

    ■ Customer's convenience: Return shipping costs are the customer's responsibility. ■ Our store's fault: Return shipping costs are the store's responsibility (cash on delivery specified).
    *Returns will not be accepted after the deadline.

  • ④ Product confirmation and refund processing

    Once the product arrives, we will check its condition and proceed with the refund.
    *If the return is due to customer reasons, the amount will be refunded minus shipping fees and handling fees (card fees, bank transfer fees, etc.).
    *If the item is returned due to a defect, we will provide a full refund.
    *Refund methods vary depending on the payment method used when placing your order.

  • 🔍 A request from WESTTAIL

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  • We aim to "purchase products that do not require returns,"
    Our assortments are carefully crafted with attention to inspection, washing, photography, and compositional balance .
    However, due to the nature of used clothing, some changes over time and individual differences in texture are unavoidable.

    Please be aware of this before purchasing.